:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--one-bg:#edf1f4;--one-surface:#fff;--one-surface-soft:#f7f8fa;--one-surface-strong:#eef1f4;--one-line:#d9dee5;--one-line-strong:#b9c2cd;--one-text:#151a20;--one-muted:#61707f;--one-blue:#1e5a8a;--one-blue-dark:#17476d;--one-gold:#b98a2f;--one-green:#147349;--one-yellow:#8a620f;--one-red:#b3261e;--one-ink:#10151b;--one-ink-2:#18212b;--one-shadow:0 12px 32px #141c2614;--one-shadow-strong:0 18px 50px #141c261f;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{background:var(--one-bg);min-height:100vh;color:var(--one-text);margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.62}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline-offset:2px;outline:3px solid #b98a2f3d}.one-root{grid-template-columns:224px minmax(0,1fr);min-height:100vh;display:grid}.one-sidebar{border-right:1px solid var(--one-line);background:#fbfcfd;flex-direction:column;gap:18px;height:100vh;padding:16px 12px;display:flex;position:sticky;top:0}.one-brand{align-items:center;gap:10px;min-height:42px;padding:4px 6px;display:flex}.one-brand-logo{object-fit:contain;object-position:left center;flex:none;width:112px;max-width:100%;height:34px}.one-brand strong,.one-brand small,.one-nav span,.sidebar-action span{transition:opacity .16s}.one-brand small{color:var(--one-muted);margin-top:2px;font-size:12px;display:block}.one-nav{gap:4px;display:grid}.one-nav button,.sidebar-action,.icon-button,.primary-button,.secondary-button,.segment-control button{border:1px solid #0000;border-radius:8px;min-height:38px}.one-nav button,.sidebar-action{width:100%;color:var(--one-muted);text-align:left;background:0 0;align-items:center;gap:10px;padding:9px 10px;display:flex}.one-nav button.active,.one-nav button:hover,.sidebar-action:hover{background:var(--one-surface-soft);color:var(--one-text)}.sidebar-action{margin-top:auto}.one-root.is-collapsed{grid-template-columns:68px minmax(0,1fr)}.one-root.is-collapsed .one-brand div,.one-root.is-collapsed .one-nav span,.one-root.is-collapsed .sidebar-action span{opacity:0;width:0;overflow:hidden}.one-main{min-width:0;padding:18px}.one-topbar{justify-content:space-between;align-items:center;gap:16px;margin-bottom:16px;display:flex}.eyebrow{color:var(--one-muted);text-transform:uppercase;letter-spacing:0;margin:0 0 4px;font-size:12px;font-weight:700}h1,h2,h3,p{margin:0}h1{font-size:24px;line-height:1.2}h2{font-size:17px}h3{font-size:13px}.topbar-actions,.toolbar-row,.reply-dock div,.surface-header{align-items:center;gap:10px;display:flex}.primary-button,.secondary-button,.icon-button{justify-content:center;align-items:center;gap:8px;display:inline-flex}.primary-button{color:#fff;background:#151a20;border:0;padding:0 14px;font-weight:700}.primary-button:hover{background:#2a3139}.secondary-button,.icon-button{border-color:var(--one-line);color:var(--one-text);background:#fff;padding:0 12px}.icon-button{width:38px;padding:0}.icon-button.active{color:#7a571d;background:#fff8e8;border-color:#b98a2f80}.status-dot{color:var(--one-muted);align-items:center;gap:7px;font-size:13px;display:inline-flex}.status-dot:before{content:"";background:var(--one-green);border-radius:999px;width:8px;height:8px}.status-dot.warning:before{background:var(--one-yellow)}.cockpit-grid{grid-template-columns:minmax(290px,360px) minmax(420px,1fr) minmax(300px,340px);gap:12px;min-height:calc(100vh - 96px);display:grid}.cockpit-grid.details-collapsed{grid-template-columns:minmax(290px,360px) minmax(0,1fr)}.queue-panel,.conversation-panel,.lead-panel,.work-surface{border:1px solid var(--one-line);background:var(--one-surface);min-width:0;box-shadow:var(--one-shadow);border-radius:8px}.queue-panel{flex-direction:column;gap:12px;padding:12px;display:flex}.quick-ticket{border:1px solid var(--one-line);background:#fff;border-radius:8px}.quick-ticket-toggle{width:100%;min-height:40px;color:var(--one-text);background:0 0;border:0;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:8px;padding:0 10px;font-weight:700;display:grid}.quick-ticket-form{border-top:1px solid var(--one-line);gap:8px;padding:10px;display:grid}.quick-ticket-form input,.quick-ticket-form select,.quick-ticket-form textarea,.filter-panel select,.ticket-controls select{border:1px solid var(--one-line);width:100%;min-width:0;color:var(--one-text);background:#fff;border-radius:8px;outline:0}.quick-ticket-form input,.quick-ticket-form select,.filter-panel select,.ticket-controls select{height:36px;padding:0 9px}.quick-ticket-form textarea{resize:vertical;min-height:68px;padding:9px}.form-error{color:var(--one-red);font-size:12px}.search-box{border:1px solid var(--one-line);min-width:0;height:38px;color:var(--one-muted);border-radius:8px;flex:1;align-items:center;gap:8px;padding:0 10px;display:flex}.search-box input{width:100%;min-width:0;color:var(--one-text);background:0 0;border:0;outline:0}.segment-control{border:1px solid var(--one-line);background:var(--one-surface-soft);border-radius:8px;grid-template-columns:repeat(4,minmax(0,1fr));gap:4px;padding:4px;display:grid}.segment-control button{min-height:30px;color:var(--one-muted);background:0 0;font-size:12px}.segment-control button.active{color:var(--one-text);border-color:var(--one-line);background:#fff}.filter-panel{border:1px solid var(--one-line);background:#fbfcfe;border-radius:8px;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:10px;display:grid}.filter-panel label{color:var(--one-muted);gap:5px;font-size:12px;font-weight:700;display:grid}.filter-panel .secondary-button{align-self:end}.metric-strip,.analytics-grid,.budget-summary{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.analytics-grid,.budget-summary{grid-template-columns:repeat(4,minmax(130px,1fr))}.analytics-sections{grid-template-columns:repeat(4,minmax(180px,1fr));gap:10px;margin-top:12px;display:grid}.metric-card{border:1px solid var(--one-line);background:#fff;border-radius:8px;padding:10px}.metric-card strong{font-size:20px;line-height:1.1;display:block}.metric-card span{color:var(--one-muted);margin-top:4px;font-size:12px;display:block}.queue-list{gap:6px;padding-right:2px;display:grid;overflow:auto}.conversation-row{text-align:left;background:0 0;border:1px solid #0000;border-radius:8px;grid-template-columns:36px minmax(0,1fr) auto;align-items:center;gap:10px;padding:9px;display:grid}.conversation-row.active,.conversation-row:hover{border-color:var(--one-line);background:var(--one-surface-soft)}.avatar{color:#25405f;background:#e8eef6;border-radius:8px;place-items:center;width:36px;height:36px;font-size:12px;font-weight:800;display:grid}.conversation-copy{gap:3px;min-width:0;display:grid}.conversation-copy strong,.conversation-copy small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.conversation-copy small,.panel-heading p,.message-bubble small,.deal-card small,.flow-grid span,.info-row span{color:var(--one-muted);font-size:12px}.badge{border:1px solid var(--one-line);min-height:24px;color:var(--one-muted);white-space:nowrap;background:#fff;border-radius:999px;align-items:center;padding:0 8px;font-size:12px;display:inline-flex}.badge.ai_allowed,.badge.risk-low{color:var(--one-green);background:#f0faf4;border-color:#bbdfcb}.badge.ai_suggestion_only,.badge.risk-medium{color:var(--one-yellow);background:#fff9e7;border-color:#ead394}.badge.human_required,.badge.risk-high{color:var(--one-red);background:#fff5f4;border-color:#f1b8b4}.conversation-panel{grid-template-rows:auto auto minmax(0,1fr) auto;min-height:0;display:grid}.center-panel{place-items:center}.panel-heading{border-bottom:1px solid var(--one-line);justify-content:space-between;align-items:center;gap:12px;padding:14px;display:flex}.panel-heading>div{min-width:0}.panel-heading h2,.panel-heading p{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.panel-heading-actions{flex:none;align-items:center;gap:8px;display:inline-flex}.panel-heading.compact{border-bottom:0;padding:2px 0 8px}.message-feed{background:linear-gradient(#fff,#f9fbfd);flex-direction:column;gap:10px;min-height:0;padding:14px;display:flex;overflow:auto}.ticket-controls{border-bottom:1px solid var(--one-line);background:#fbfcfe;grid-template-columns:repeat(4,minmax(130px,1fr));gap:8px;padding:10px 14px;display:grid}.ticket-controls label{color:var(--one-muted);gap:5px;font-size:12px;font-weight:700;display:grid}.message-bubble{border:1px solid var(--one-line);background:#fff;border-radius:8px;align-self:flex-start;max-width:min(72%,640px);padding:10px 12px}.message-bubble.outbound{background:#eff4ff;border-color:#b9cbfb;align-self:flex-end}.message-bubble p{line-height:1.45}.message-bubble small{margin-top:6px;display:block}.reply-dock{border-top:1px solid var(--one-line);gap:10px;padding:12px;display:grid}.reply-dock textarea{resize:vertical;border:1px solid var(--one-line);border-radius:8px;outline:0;width:100%;min-height:76px;padding:10px}.reply-dock div{justify-content:flex-end}.lead-panel{flex-direction:column;gap:12px;padding:14px;display:flex;overflow:auto}.info-group{border-top:1px solid var(--one-line);padding-top:14px}.info-group h3{color:var(--one-text);text-transform:uppercase;letter-spacing:0;margin-bottom:10px;font-size:12px}.info-row{grid-template-columns:minmax(96px,.65fr) minmax(0,1fr);align-items:start;gap:12px;min-height:30px;font-size:13px;display:grid}.info-row span{padding-top:1px}.info-row strong{overflow-wrap:anywhere;min-width:0;font-size:13px;font-weight:700;line-height:1.35}.work-surface{min-height:calc(100vh - 96px);padding:14px}.home-shell{gap:14px;min-height:calc(100vh - 112px);display:grid}.home-hero{border:1px solid var(--one-line);color:#fff;min-height:170px;box-shadow:var(--one-shadow-strong);background:linear-gradient(135deg,#11161c,#24313d);border-radius:8px;justify-content:space-between;align-items:center;gap:16px;padding:22px;display:flex}.home-hero h2{margin-bottom:8px;font-size:28px;line-height:1.12}.home-hero span{color:#c7d0d9;max-width:680px;line-height:1.45;display:block}.home-hero .eyebrow{color:#f5d391}.home-hero .primary-button{color:#11161c;min-height:44px;box-shadow:none;background:#fff;flex:none}.home-actions{grid-template-columns:repeat(3,minmax(220px,1fr));gap:12px;display:grid}.home-action-card{min-height:178px;color:var(--one-text);text-align:left;box-shadow:var(--one-shadow);background:#fff;border:1px solid #d5dbe2;border-radius:8px;gap:10px;padding:16px;transition:border-color .16s,box-shadow .16s,transform .16s;display:grid}.home-action-card:hover{box-shadow:var(--one-shadow-strong);border-color:#b98a2f99;transform:translateY(-1px)}.home-action-icon{color:#f5d391;background:#11161c;border-radius:8px;place-items:center;width:38px;height:38px;display:grid}.home-action-card strong{font-size:16px}.home-action-card small{color:var(--one-muted);line-height:1.45}.home-action-link{color:#6b4d1a;align-items:center;gap:6px;margin-top:auto;font-size:13px;font-weight:800;display:inline-flex}.home-secondary{flex-wrap:wrap;gap:10px;display:flex}.home-secondary button{border:1px solid var(--one-line);min-height:40px;color:var(--one-text);background:#fff;border-radius:8px;align-items:center;gap:8px;padding:0 12px;font-weight:800;display:inline-flex}.whatsapp-workspace{align-content:start;gap:12px;display:grid}.whatsapp-status{background:#fff;border:1px solid #d5dbe2;border-radius:8px;justify-content:space-between;align-items:center;gap:14px;padding:14px;display:flex}.whatsapp-status>div{align-items:center;gap:12px;min-width:0;display:flex}.whatsapp-status strong,.whatsapp-status small{display:block}.whatsapp-status small{color:var(--one-muted);margin-top:3px}.setup-mark{width:42px;height:42px;color:var(--one-yellow);background:#fff9e7;border-radius:8px;place-items:center;display:grid}.setup-mark.done{color:var(--one-green);background:#f0faf4}.setup-path{grid-template-columns:repeat(3,minmax(180px,1fr));gap:10px;display:grid}.setup-step{background:#fff;border:1px solid #d5dbe2;border-radius:8px;gap:8px;padding:14px;display:grid}.setup-step>span{color:#f5d391;background:#11161c;border-radius:8px;place-items:center;width:28px;height:28px;font-weight:900;display:grid}.setup-step small{color:var(--one-muted);line-height:1.45}.whatsapp-panel{background:#fbfcfd;border:1px solid #d5dbe2;border-radius:8px;gap:10px;padding:14px;display:grid}.whatsapp-panel header{justify-content:space-between;align-items:center;gap:10px;display:flex}.whatsapp-panel header span,.next-setup-actions span{color:var(--one-muted);font-size:12px}.next-setup-actions{grid-template-columns:repeat(2,minmax(180px,1fr));gap:10px;display:grid}.next-setup-actions article{border:1px solid var(--one-line);background:#fff;border-radius:8px;grid-template-columns:auto minmax(0,1fr);gap:10px;padding:12px;display:grid}.next-setup-actions svg{color:var(--one-gold)}.setup-choice-panel{background:#fff}.compact-button{min-height:32px;padding:0 10px;font-size:12px}.provider-picker{grid-template-columns:repeat(3,minmax(130px,1fr));gap:8px;display:grid}.provider-picker button{border:1px solid var(--one-line);min-height:44px;color:var(--one-text);background:#fbfcfd;border-radius:8px;justify-content:center;align-items:center;gap:8px;font-weight:800;display:inline-flex}.provider-picker button.active,.provider-picker button:hover{background:#fffaf0;border-color:#b98a2fb3}.provider-next-step{background:#f8fafc;border:1px solid #d5dbe2;border-radius:8px;gap:6px;padding:12px;display:grid}.provider-next-step span{color:var(--one-muted);line-height:1.45}.provider-next-step small{color:#775313;font-weight:800;line-height:1.45}.surface-header{min-height:38px;margin-bottom:12px}.surface-header span{background:var(--one-surface-soft);width:34px;height:34px;color:var(--one-blue);border-radius:8px;place-items:center;display:grid}.data-table,.settings-grid{gap:6px;display:grid}.customers-toolbar{justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;display:flex}.customers-toolbar input{border:1px solid var(--one-line);width:min(360px,100%);height:38px;color:var(--one-text);background:#fff;border-radius:8px;outline:0;padding:0 10px}.customers-toolbar span{color:var(--one-muted);font-size:13px}.customers-workspace{grid-template-columns:minmax(0,1fr) minmax(260px,340px);gap:12px;display:grid}.table-row{border:1px solid var(--one-line);border-radius:8px;grid-template-columns:1.4fr 1fr .8fr .5fr;align-items:center;gap:10px;min-height:42px;padding:0 12px;font-size:13px;display:grid}.customer-row{width:100%;color:var(--one-text);text-align:left;background:#fff}.table-head{background:var(--one-surface-soft);color:var(--one-muted);font-weight:700}.crm-workspace{grid-template-columns:minmax(0,1fr) minmax(320px,380px);gap:14px;display:grid}.crm-command-center{grid-template-columns:repeat(3,minmax(160px,1fr));gap:8px;margin-bottom:12px;display:grid}.crm-toolbar{grid-template-columns:minmax(260px,1fr) auto auto;align-items:center;gap:10px;margin-bottom:12px;display:grid}.crm-status-tabs{border:1px solid var(--one-line);background:var(--one-surface-soft);border-radius:8px;grid-template-columns:repeat(4,minmax(78px,1fr));gap:4px;min-width:360px;padding:4px;display:inline-grid}.crm-status-tabs button{min-height:30px;color:var(--one-muted);background:0 0;border:1px solid #0000;border-radius:7px;font-size:12px;font-weight:700}.crm-status-tabs button.active{border-color:var(--one-line);color:var(--one-text);background:#fff}.crm-create-form{border:1px solid var(--one-line);background:#fbfcfe;border-radius:8px;grid-template-columns:repeat(5,minmax(150px,1fr));gap:8px;margin-bottom:12px;padding:10px;display:grid}.crm-create-form input,.crm-create-form select{border:1px solid var(--one-line);width:100%;min-width:0;height:36px;color:var(--one-text);background:#fff;border-radius:8px;outline:0;padding:0 9px}.crm-create-form .primary-button{min-width:0}.crm-create-form .form-error{align-self:center}.kanban-helper{color:var(--one-muted);margin:-2px 0 10px;font-size:12px;font-weight:700}.kanban-grid{grid-template-columns:repeat(6,minmax(230px,1fr));gap:12px;padding-bottom:8px;display:grid;overflow-x:auto}.kanban-column{border:1px solid var(--one-line);background:#f8fafc;border-radius:8px;align-content:start;gap:10px;min-height:520px;padding:10px;transition:background .16s,border-color .16s,box-shadow .16s;display:grid}.kanban-column.drag-over{background:#fffaf0;border-color:#b98a2fb8;box-shadow:inset 0 0 0 2px #b98a2f21}.kanban-column header{justify-content:space-between;gap:8px;font-size:13px;display:flex}.kanban-column header div{gap:2px;min-width:0;display:grid}.kanban-column header small{color:var(--one-muted);font-size:11px;font-weight:700}.kanban-column header span{width:28px;height:24px;color:var(--one-muted);background:#fff;border-radius:8px;place-items:center;font-weight:800;display:grid}.kanban-empty{border:1px dashed var(--one-line-strong);min-height:68px;color:var(--one-muted);text-align:center;border-radius:8px;place-items:center;padding:10px;font-size:12px;display:grid}.deal-card,.flow-grid article{border:1px solid var(--one-line);background:#fff;border-radius:8px;gap:6px;padding:10px;display:grid}.deal-card{width:100%;color:var(--one-text);cursor:grab;text-align:left;transition:border-color .16s,box-shadow .16s,transform .16s}.deal-card:active{cursor:grabbing}.deal-card:hover{transform:translateY(-1px)}.deal-card.dragging{opacity:.58;transform:rotate(.5deg)scale(.99)}.deal-card-top{justify-content:space-between;align-items:center;gap:8px;display:flex}.deal-card-top svg{color:var(--one-muted);flex:none}.deal-card strong{line-height:1.25}.deal-card small,.deal-followup{align-items:center;gap:5px;min-width:0;display:inline-flex}.deal-status{color:#405366;background:#eef2f7;border-radius:999px;width:max-content;min-height:22px;padding:3px 8px;font-size:11px;font-weight:800}.deal-status.won{color:var(--one-green);background:#e8f7ef}.deal-status.lost{color:var(--one-red);background:#fdecea}.deal-card-meta{border-top:1px solid var(--one-line);min-height:28px;color:var(--one-text);justify-content:space-between;align-items:center;gap:8px;padding-top:7px;font-size:13px;font-weight:800;display:flex}.deal-card-meta span:last-child{color:var(--one-muted)}.deal-followup{color:var(--one-muted);font-size:12px}.deal-followup.overdue{color:var(--one-red);font-weight:800}.opportunity-panel{border:1px solid var(--one-line);background:#fff;border-radius:8px;align-content:start;gap:12px;min-width:0;padding:12px;display:grid}.modal-backdrop{z-index:50;background:#11161c75;place-items:center;padding:18px;display:grid;position:fixed;inset:0}.opportunity-modal{width:min(760px,100%);max-height:calc(100vh - 36px);overflow:auto;box-shadow:0 24px 70px #11161c47}.opportunity-scorecard{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.opportunity-scorecard div{border:1px solid var(--one-line);background:#fbfcfe;border-radius:8px;min-width:0;padding:9px}.opportunity-scorecard span{color:var(--one-muted);font-size:11px;font-weight:800;display:block}.opportunity-scorecard strong{overflow-wrap:anywhere;margin-top:4px;font-size:14px;display:block}.crm-quick-actions{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.crm-quick-actions .secondary-button{min-width:0;min-height:36px;padding:0 10px;font-size:12px;font-weight:800}.crm-quick-actions .success-action{color:var(--one-green);background:#f0fbf4;border-color:#b9dfc9}.crm-quick-actions .danger-action{color:var(--one-red);background:#fff5f4;border-color:#f1b8b4}.opportunity-controls{gap:8px;display:grid}.opportunity-controls label{color:var(--one-muted);gap:5px;font-size:12px;font-weight:700;display:grid}.opportunity-controls input,.opportunity-controls select{border:1px solid var(--one-line);width:100%;min-width:0;height:36px;color:var(--one-text);background:#fff;border-radius:8px;outline:0;padding:0 9px}.crm-panel-note{color:#1d5b3b;background:#f0fbf4;border:1px solid #c9e5d5;border-radius:8px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:8px;padding:10px;font-size:12px;font-weight:700;display:grid}.flow-summary,.homologation-summary{grid-template-columns:repeat(4,minmax(130px,1fr));gap:8px;margin-bottom:12px;display:grid}.homologation-toolbar{grid-template-columns:minmax(220px,1fr) minmax(180px,240px) auto auto auto;gap:8px;margin-bottom:10px;display:grid}.homologation-toolbar select{border:1px solid var(--one-line);width:100%;min-width:0;height:38px;color:var(--one-text);background:#fff;border-radius:8px;outline:0;padding:0 10px}.homologation-status-filter{grid-template-columns:repeat(5,minmax(0,1fr));margin-bottom:12px}.homologation-list{gap:8px;display:grid}.homologation-row{border:1px solid var(--one-line);background:#fff;border-radius:8px;grid-template-columns:minmax(260px,1fr) minmax(320px,auto) minmax(220px,320px);align-items:center;gap:10px;min-width:0;padding:10px;display:grid}.homologation-row header{grid-template-columns:auto minmax(0,1fr);align-items:center;gap:10px;min-width:0;display:grid}.homologation-row header svg{color:var(--one-yellow)}.homologation-row.status-passed header svg{color:var(--one-green)}.homologation-row.status-review header svg,.homologation-row.status-failed header svg{color:var(--one-red)}.homologation-row header div{gap:3px;min-width:0;display:grid}.homologation-row header strong,.homologation-row header span{overflow-wrap:anywhere;min-width:0}.homologation-row header span{color:var(--one-muted);font-size:12px}.homologation-actions{grid-template-columns:repeat(4,minmax(72px,1fr));gap:6px;display:grid}.homologation-actions button{border:1px solid var(--one-line);min-height:32px;color:var(--one-muted);background:#fff;border-radius:8px;font-size:12px;font-weight:700}.homologation-actions button.active{color:var(--one-blue);background:#eff4ff;border-color:#b9cbfb}.homologation-row textarea{resize:vertical;border:1px solid var(--one-line);width:100%;min-width:0;min-height:54px;color:var(--one-text);border-radius:8px;outline:0;padding:8px 10px}.flow-meta,.flow-block-list{gap:10px;display:grid}.flow-meta{grid-template-columns:repeat(3,minmax(180px,1fr));margin-bottom:12px}.flow-meta article svg{color:var(--one-blue)}.flow-meta article{border:1px solid var(--one-line);background:#fff;border-radius:8px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:3px 10px;min-width:0;padding:12px;display:grid}.flow-meta article span{color:var(--one-muted);overflow-wrap:anywhere;grid-column:2;font-size:12px}.flow-block-list{grid-template-columns:repeat(3,minmax(220px,1fr))}.flow-block{border:1px solid var(--one-line);background:#fff;border-radius:8px;gap:10px;min-width:0;padding:12px;display:grid}.flow-block header{justify-content:space-between;gap:8px;display:flex}.flow-block header div{gap:3px;min-width:0;display:grid}.flow-block header span,.flow-block-details small{color:var(--one-muted);font-size:12px}.flow-block p{color:var(--one-text);font-size:13px;line-height:1.45}.flow-block-details{flex-wrap:wrap;gap:8px;display:flex}.settings-grid{grid-template-columns:repeat(3,minmax(220px,1fr))}.budget-workspace{grid-template-columns:repeat(3,minmax(220px,1fr));gap:12px;margin-top:12px;display:grid}.budget-table{align-content:start;gap:8px;min-width:0;display:grid}.budget-table header{justify-content:space-between;align-items:center;gap:10px;min-height:34px;display:flex}.budget-table header span{color:var(--one-muted);font-size:13px}.budget-table article{border:1px solid var(--one-line);background:#fff;border-radius:8px;gap:4px;padding:10px;display:grid}.budget-table article span,.budget-table article small{color:var(--one-muted);font-size:12px}.settings-section{border-top:1px solid var(--one-line);gap:10px;margin-top:12px;padding-top:12px;display:grid}.auth-panel{border:1px solid var(--one-line);background:#fff;border-radius:8px;gap:10px;margin-top:12px;padding:12px;display:grid}.auth-panel header,.settings-section header,.connection-row{justify-content:space-between;align-items:center;gap:12px;display:flex}.auth-panel header span,.settings-section header span{color:var(--one-muted);font-size:13px}.auth-panel form{grid-template-columns:minmax(180px,1fr) minmax(180px,1fr) auto;gap:8px;display:grid}.auth-panel input{border:1px solid var(--one-line);width:100%;min-width:0;height:38px;color:var(--one-text);background:#fff;border-radius:8px;outline:0;padding:0 10px}.locked-access-shell{place-items:center;min-height:calc(100vh - 132px);padding:18px 0;display:grid}.locked-access-panel{border:1px solid var(--one-line);width:min(100%,420px);box-shadow:var(--one-shadow);background:#fff;border-radius:8px;gap:16px;padding:20px;display:grid}.locked-brand{justify-content:space-between;align-items:center;gap:16px;min-width:0;display:flex}.locked-brand img{object-fit:contain;object-position:left center;width:172px;max-width:62%;height:48px}.locked-brand span{color:var(--one-muted);white-space:nowrap;font-size:13px;font-weight:700}.locked-access-panel header{gap:4px;display:grid}.locked-access-panel form{gap:10px;display:grid}.locked-access-panel input{border:1px solid var(--one-line);width:100%;min-width:0;height:42px;color:var(--one-text);background:#fff;border-radius:8px;outline:0;padding:0 11px}.form-message{color:var(--one-muted);font-size:12px}.connection-list{gap:8px;display:grid}.connection-row{border:1px solid var(--one-line);background:#fff;border-radius:8px;min-width:0;padding:10px 12px}.connection-row div{gap:4px;min-width:0;display:grid}.connection-row span{color:var(--one-muted);overflow-wrap:anywhere;font-size:12px}.customer-detail{border:1px solid var(--one-line);background:#fff;border-radius:8px;align-content:start;gap:12px;min-width:0;padding:12px;display:grid}.customer-ticket-list{border-top:1px solid var(--one-line);gap:8px;padding-top:12px;display:grid}.customer-ticket-list article{border:1px solid var(--one-line);border-radius:8px;gap:4px;padding:10px;display:grid}.customer-ticket-list article span{color:var(--one-muted);font-size:12px}.distribution-table{border:1px solid var(--one-line);background:#fff;border-radius:8px;align-content:start;gap:6px;padding:10px;display:grid}.distribution-table header,.distribution-row{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:8px;display:grid}.distribution-table header{min-height:28px;font-size:13px}.distribution-table header span,.distribution-row span{color:var(--one-muted)}.distribution-row{border-top:1px solid var(--one-line);min-height:30px;padding-top:6px;font-size:13px}.empty-state{min-height:120px;color:var(--one-muted);text-align:center;place-items:center;gap:8px;display:grid}.empty-state small{max-width:320px;color:var(--one-muted);font-size:12px;line-height:1.4}.skeleton-row{background:linear-gradient(90deg,#f0f4f8,#fff,#f0f4f8) 0 0/220% 100%;border-radius:8px;height:58px;animation:1.4s infinite shimmer}.inline-alert{color:var(--one-red);background:#fff5f4;border:1px solid #f1b8b4;border-radius:8px;margin-bottom:12px;padding:10px 12px}.inline-alert.success{color:var(--one-green);background:#f0fbf4;border-color:#b9dfc9}.inline-alert.working{color:var(--one-blue);background:#f2f6ff;border-color:#bfd0f7}.field-control{color:var(--one-muted);gap:5px;font-size:12px;font-weight:700;display:grid}.field-control>span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.metric-card{background:linear-gradient(#fff,#fbfcfd)}.metric-card small{color:var(--one-muted);margin-top:8px;font-size:11px;line-height:1.35;display:block}.badge.success{color:var(--one-green);background:#f0fbf4;border-color:#b9dfc9}.badge.warning{color:var(--one-yellow);background:#fff9e7;border-color:#ead394}.badge.danger{color:var(--one-red);background:#fff5f4;border-color:#f1b8b4}.badge.muted,.badge.neutral{border-color:var(--one-line);color:var(--one-muted);background:#f8fafc}.cockpit-grid{grid-template-columns:minmax(320px,390px) minmax(460px,1fr) minmax(300px,350px)}.conversation-row{border-color:var(--one-line);background:#fff;grid-template-columns:38px minmax(0,1fr)}.conversation-row.active{box-shadow:inset 3px 0 0 var(--one-gold), 0 8px 20px #141c260f;background:#fffaf0;border-color:#b98a2f94}.conversation-meta,.conversation-flags{flex-wrap:wrap;align-items:center;gap:6px;min-width:0;display:flex}.conversation-meta{color:var(--one-muted);font-size:11px}.conversation-flags{grid-column:2}.next-action-bar{border-bottom:1px solid var(--one-line);border-left:4px solid var(--one-gold);color:#5d4218;background:#fffaf0;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:10px;padding:10px 14px 10px 10px;display:grid}.next-action-bar strong,.next-action-bar span{display:block}.next-action-bar strong{text-transform:uppercase;font-size:12px}.next-action-bar span{margin-top:2px;font-size:13px}.conversation-panel{grid-template-rows:auto auto auto minmax(0,1fr) auto}.message-bubble{border-radius:8px;position:relative}.message-bubble>span{color:var(--one-muted);text-transform:uppercase;align-items:center;gap:6px;margin-bottom:6px;font-size:11px;font-weight:800;display:inline-flex}.message-bubble.internal{background:#fff9e8;border-style:dashed;border-color:#dac28a;max-width:min(82%,700px)}.reply-mode-switch{border:1px solid var(--one-line);background:var(--one-surface-soft);border-radius:8px;grid-template-columns:repeat(2,minmax(130px,1fr));width:max-content;max-width:100%;padding:4px;display:inline-grid}.reply-mode-switch button{min-height:30px;color:var(--one-muted);background:0 0;border:1px solid #0000;border-radius:7px;font-size:12px;font-weight:800}.reply-mode-switch button.active{border-color:var(--one-line);color:var(--one-text);background:#fff}.disabled-reason{color:var(--one-muted);margin-right:auto;font-size:12px}.customer-table-row{grid-template-columns:minmax(190px,1.4fr) minmax(130px,1fr) minmax(110px,.7fr) 70px}.customer-name-cell{align-items:center;gap:9px;min-width:0;display:inline-flex}.customer-name-cell strong{text-overflow:ellipsis;min-width:0;overflow:hidden}.customer-ticket-list article span{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.decision-strip{grid-template-columns:repeat(3,minmax(180px,1fr));gap:10px;margin:12px 0;display:grid}.decision-strip article{border:1px solid var(--one-line);background:#fff;border-radius:8px;align-items:baseline;gap:8px;padding:11px 12px;display:flex}.decision-strip strong{font-size:20px}.decision-strip span{color:var(--one-muted);font-size:13px}.distribution-row{grid-template-columns:minmax(0,1fr) auto;padding-bottom:8px;position:relative}.distribution-row i{background:linear-gradient(90deg, var(--one-gold), #6d7f91);border-radius:999px;grid-column:1/-1;height:5px}.readonly-note{color:var(--one-muted);align-items:center;gap:6px;font-size:12px;display:inline-flex}.flow-lanes{grid-template-columns:repeat(4,minmax(120px,1fr));gap:8px;margin-bottom:12px;display:grid}.flow-lanes span{border:1px solid var(--one-line);background:var(--one-surface-soft);min-height:32px;color:var(--one-muted);border-radius:8px;place-items:center;font-size:12px;font-weight:800;display:grid}.flow-block.type-ai_agent{background:#f6f8ff;border-color:#bfd0f7}.flow-block.type-human_service{background:#fffaf0;border-color:#dac28a}.flow-block.type-control{background:#f6fbf7;border-color:#c4d8cc}.flow-badges,.flow-block-details small{flex-wrap:wrap;align-items:center;gap:6px;display:inline-flex}.module-progress-grid{grid-template-columns:repeat(5,minmax(130px,1fr));gap:8px;margin-bottom:12px;display:grid}.module-progress-grid article{border:1px solid var(--one-line);background:#fff;border-radius:8px;gap:6px;padding:9px;display:grid}.module-progress-grid span{color:var(--one-muted);font-size:11px;font-weight:800}.module-progress-grid strong{font-size:14px}.module-progress-grid i{background:var(--one-surface-strong);border-radius:999px;height:5px;overflow:hidden}.module-progress-grid b{border-radius:inherit;background:var(--one-gold);height:100%;display:block}.homologation-row{grid-template-columns:minmax(260px,1fr) minmax(170px,220px) minmax(220px,320px)}.homologation-row select{border:1px solid var(--one-line);width:100%;height:36px;color:var(--one-text);background:#fff;border-radius:8px;padding:0 10px}.skeleton-stack{gap:8px;display:grid}.skeleton-stack>span{color:var(--one-muted);align-items:center;gap:7px;font-size:12px;font-weight:700;display:inline-flex}.skeleton-stack svg{animation:1s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}@keyframes shimmer{to{background-position:-220% 0}}@media (width<=1180px){.cockpit-grid{grid-template-columns:minmax(280px,340px) minmax(0,1fr)}.crm-workspace,.crm-toolbar{grid-template-columns:1fr}.crm-status-tabs{width:100%;min-width:0}.homologation-row,.customers-workspace{grid-template-columns:1fr}.lead-panel{grid-column:1/-1;min-height:auto}}@media (width<=760px){.one-root,.one-root.is-collapsed{grid-template-columns:1fr}.one-sidebar{flex-direction:row;align-items:center;height:auto;position:static;overflow-x:auto}.one-brand div,.sidebar-action{display:none}.one-brand{flex:none;padding:0}.one-brand-logo{width:96px}.one-nav{display:flex}.one-nav button{width:auto}.one-nav span{display:none}.one-topbar{flex-direction:column;align-items:flex-start}.topbar-actions{justify-content:space-between;width:100%}.cockpit-grid,.home-actions,.setup-path,.next-setup-actions,.metric-strip,.crm-command-center,.crm-create-form,.opportunity-scorecard,.crm-quick-actions,.analytics-grid,.analytics-sections,.budget-summary,.budget-workspace,.flow-summary,.homologation-summary,.homologation-toolbar,.homologation-status-filter,.homologation-actions,.flow-meta,.flow-block-list,.settings-grid,.auth-panel form,.filter-panel,.ticket-controls{grid-template-columns:1fr}.crm-status-tabs{grid-template-columns:repeat(2,minmax(0,1fr))}.provider-picker{grid-template-columns:1fr}.conversation-panel,.work-surface{min-height:520px}.table-row{grid-template-columns:1fr;align-items:start;padding:10px 12px}.locked-access-shell{place-items:start stretch;min-height:calc(100vh - 190px);padding:0}.locked-access-panel{width:100%;padding:16px}.locked-brand{flex-direction:column;align-items:flex-start;gap:8px}.locked-brand img{width:184px;max-width:100%}}body{background:linear-gradient(#eef1f4 0,#f6f7f8 260px,#f3f5f7 100%)}.one-root{grid-template-columns:248px minmax(0,1fr)}.one-sidebar{color:#fff;background:#11161c;border-right:0;padding:18px 14px;box-shadow:inset -1px 0 #ffffff0f}.one-brand{border-bottom:1px solid #ffffff14;min-height:58px;padding:4px 4px 14px}.one-brand strong{color:#fff;letter-spacing:0}.one-brand small{color:#aab4bf}.one-nav{gap:6px}.one-nav button,.sidebar-action{color:#b8c1cb;border-color:#0000;border-radius:8px}.one-nav button.active,.one-nav button:hover,.sidebar-action:hover{color:#fff;background:#ffffff14}.one-nav button.active{box-shadow:inset 3px 0 0 var(--one-gold);border-color:#b98a2f8c}.one-main{padding:22px}.one-topbar{border:1px solid var(--one-line);background:#fffffff0;border-radius:8px;min-height:72px;padding:14px 16px;box-shadow:0 8px 26px #141c260f}.topbar-context{color:var(--one-muted);margin-top:5px;font-size:13px;line-height:1.35;display:block}.status-dot{border:1px solid var(--one-line);background:#fff;border-radius:999px;min-height:32px;padding:0 10px;font-weight:700}.queue-panel,.conversation-panel,.lead-panel,.work-surface,.opportunity-panel,.customer-detail,.auth-panel{box-shadow:var(--one-shadow-strong);border-color:#d5dbe2}.queue-panel{background:#fbfcfd;gap:14px}.queue-header,.composer-header{justify-content:space-between;align-items:center;gap:10px;display:flex}.queue-header{min-height:44px}.queue-header div,.composer-header{min-width:0}.queue-header strong,.composer-header strong{color:#11161c;font-size:13px;display:block}.queue-header span,.composer-header span{color:var(--one-muted);margin-top:3px;font-size:12px;display:block}.composer-header{border-bottom:1px solid #edf0f3;padding-bottom:10px}.quick-ticket{background:linear-gradient(135deg, var(--one-ink), var(--one-ink-2));border-color:#ffffff14;box-shadow:0 12px 28px #11161c29}.quick-ticket-toggle{color:#fff}.quick-ticket-toggle svg:last-child{color:var(--one-gold)}.quick-ticket-form{background:#fff}.search-box,.customers-toolbar input,.auth-panel input,.locked-access-panel input,.reply-dock textarea,.quick-ticket-form input,.quick-ticket-form select,.quick-ticket-form textarea,.crm-create-form input,.crm-create-form select,.opportunity-controls input,.opportunity-controls select,.homologation-toolbar select,.homologation-row select{background:#fff;border-color:#cfd6df}.metric-strip{grid-template-columns:repeat(3,minmax(0,1fr))}.metric-card{background:#fff;border-color:#d6dce3;box-shadow:inset 0 1px #ffffffd9,0 8px 18px #141c260a}.metric-card strong{color:#11161c;font-size:22px}.metric-card span{color:#5d6874;font-weight:800}.conversation-row{align-items:start;min-height:92px;padding:11px;transition:background .16s,border-color .16s,box-shadow .16s,transform .16s;box-shadow:0 4px 14px #141c2608}.conversation-row:hover{background:#f8fafc;border-color:#c2cad4;transform:translateY(-1px)}.conversation-copy{gap:6px}.conversation-copy strong{color:#11161c;font-size:14px}.avatar{color:#f5d391;background:#202832;border:1px solid #b98a2f59}.conversation-panel{background:#fff;overflow:hidden}.panel-heading{background:linear-gradient(#fff,#fbfcfd);min-height:78px}.panel-heading h2{font-size:19px}.ticket-controls{background:#f7f8fa;border-top:1px solid #edf0f3}.ticket-controls select,.filter-panel select,.quick-ticket-form input,.quick-ticket-form select,.quick-ticket-form textarea,.reply-dock textarea{transition:border-color .16s,box-shadow .16s}.ticket-controls select:focus,.filter-panel select:focus,.quick-ticket-form input:focus,.quick-ticket-form select:focus,.quick-ticket-form textarea:focus,.reply-dock textarea:focus,.search-box:focus-within{border-color:#b98a2fad;box-shadow:0 0 0 3px #b98a2f1f}.message-feed{background:linear-gradient(#ffffffeb,#ffffffeb),repeating-linear-gradient(0deg,#eef1f4 0 1px,#0000 1px 28px);border-left:1px solid #edf0f3;border-right:1px solid #edf0f3}.message-bubble{color:#1c252f;box-shadow:0 6px 18px #141c260f}.message-bubble p{overflow-wrap:anywhere}.message-bubble.outbound{background:#f3f7fa;border-color:#b9cad8}.reply-dock{background:#fbfcfd}.reply-dock textarea{min-height:96px}.lead-panel{background:#fbfcfd;border-left:3px solid #202832}.info-group{border-top:0;border:1px solid var(--one-line);background:#fff;border-radius:8px;padding:12px}.info-group h3{color:#11161c}.info-row+.info-row{border-top:1px solid #edf0f3;padding-top:8px}.info-row strong{color:#17202a}.surface-header{border-bottom:1px solid #edf0f3;min-height:46px;padding-bottom:12px}.surface-header span{color:#f5d391;background:#151a20}.crm-command-center,.analytics-grid,.budget-summary,.flow-summary,.homologation-summary{gap:10px}.kanban-column{background:#f4f6f8}.kanban-column header{border-bottom:1px solid #e1e6eb;align-items:start;min-height:48px;padding-bottom:8px}.kanban-column header strong{color:#11161c}.deal-card{min-height:136px;box-shadow:0 6px 16px #141c260a}.deal-card:hover{background:#fffaf0;border-color:#b98a2f9e;box-shadow:0 10px 24px #141c2614}.deal-status{color:#fff;background:#151a20}.opportunity-panel{background:#fbfcfd}.opportunity-scorecard div{background:#fff}.data-table{border:1px solid var(--one-line);background:#fff;border-radius:8px;padding:8px}.table-head{background:#f2f4f6;border-color:#0000}.customer-row{border-color:#0000}.customer-row+.customer-row{border-top-color:#edf0f3}.customer-row.active,.customer-row:hover{background:#fffaf0;border-color:#b98a2f80}.distribution-table,.budget-table article,.flow-meta article,.flow-block,.homologation-row,.connection-row{box-shadow:0 6px 18px #141c260a}.empty-state{background:#fbfcfd;border:1px dashed #cfd6df;border-radius:8px;padding:16px}.empty-state svg{color:var(--one-gold)}.locked-access-shell{background:#11161c;border-radius:8px}.locked-access-panel{border-color:#ffffff1f;box-shadow:0 22px 64px #00000042}.primary-button,.secondary-button,.icon-button,.segment-control button,.reply-mode-switch button,.crm-status-tabs button{transition:background .16s,border-color .16s,color .16s,box-shadow .16s}.primary-button{background:linear-gradient(135deg,#11161c,#222b35);box-shadow:0 8px 18px #11161c1f}.primary-button:hover{box-shadow:0 10px 22px #11161c2e}.secondary-button:hover,.icon-button:hover{background:#f8fafc;border-color:#c2cad4}.badge{font-weight:800}.queue-list,.message-feed,.lead-panel{scrollbar-color:#c4ccd5 transparent;scrollbar-width:thin}@media (width<=1480px){.cockpit-grid{grid-template-columns:minmax(300px,360px) minmax(420px,1fr) minmax(280px,320px)}}@media (width<=980px){.topbar-context{max-width:680px}.topbar-actions{flex-wrap:wrap}.message-bubble,.message-bubble.internal{max-width:88%}}@media (width<=760px){.one-main{padding:14px}.one-topbar{padding:12px}.one-sidebar{border-radius:0}.conversation-row{min-height:auto}.topbar-actions{align-items:stretch}.home-hero,.whatsapp-status,.whatsapp-panel header{flex-direction:column;align-items:flex-start}.home-hero h2{font-size:24px}.topbar-actions .primary-button{flex:1;min-width:150px}.status-dot{flex:1;justify-content:center}.panel-heading,.composer-header{flex-direction:column;align-items:flex-start}.panel-heading-actions{flex-wrap:wrap;width:100%}.reply-mode-switch{width:100%}.message-bubble,.message-bubble.internal{max-width:100%}}